GrowthCues Use Cases

Customer Success Team Use Case

For the Customer Success Team: Prevent Churn Proactively

  • Customer Success Team Use Case

The Challenge

CS teams are stuck in a loop of firefighting. They usually learn about churn risk from lagging indicators—like support tickets or cancellation notices—when it's too late to save the account. Manual "health scores" are subjective and rarely capture silent disengagement.

The GrowthCues Solution

Empower your CS team to be proactive. GrowthCues' AI engine analyzes usage data to generate a predictive retention score for every account, updated daily in your warehouse.

This score triggers proactive plays:

  • Automated Alerts: Flag high-value accounts whose health score drops below a critical threshold.
  • Trigger Workflows: Send an alert to a dedicated Slack channel or create a "Proactive Outreach" ticket in Zendesk or Gainsight.
  • Intervene Early: Arm CSMs with data weeks before a customer churns.

Key Capabilities: No-Code Milestone Modeling, AI-Powered Retention Scoring, GTM Playbook Library.