We're confident that GrowthCues will provide value to your business. If you are not completely satisfied within the first 14 days of your initial monthly subscription, you're eligible for a full refund.
- New monthly subscriptions only: This refund policy applies only to your first monthly billing cycle following your free trial period. Subscription renewals are not eligible for refunds.
- Time limit: Refund requests must be submitted within 14 days of the start of your paid monthly subscription.
- Terms of Service: Your use of GrowthCues must be in compliance with our Terms of Service.
Violations of these terms may void your eligibility for a refund.
1. Contact Support: Email our customer support at support@growthcues.com and include the following information:
- Your name
- Your GrowthCues account email
- Reason for your refund request
2. Processing: We'll review your request promptly. Approved refunds will be processed via Paddle, our Merchant of Record. Card refunds typically take 3-5 working days to credit back into the customer’s account.
- This refund policy applies only to monthly subscriptions. Annual subscriptions may be subject to a different refund policy.
- If you have significantly exceeded standard usage limits during the 14-day period, we reserve the right to review your refund request on a case-by-case basis.
If you have any questions regarding our refund policy, please contact us at support@growthcues.com.