GrowthCues addresses the needs of product-led B2B SaaS Customer Success with features that enable You to drive customer success and product growth proactively. With these features, You can identify churn before it happens, pinpoint drivers and blockers for customer retention and activation, and understand customer engagement without complex dashboards.
GrowthCues connects to your usage data and handles the essential analysis for you. It monitors key B2B metrics and uses AI to flag important shifts in customer engagement or potential risks as they emerge. This frees your team from routine data checks, allowing more time for customer conversations.
Understand current customer engagement and receive actionable guidance. We provide clear, daily summaries of usage trends and journey patterns, then suggest concrete next steps your customer success team can take based on the immediate situation – helping you quickly address friction points or build on positive signals discovered in the data.
Look ahead, not just behind. Our AI predicts which customers are likely to churn or are showing signs of expansion potential. Crucially, it also explains the key behaviors driving these predictions. This allows your CS team to intervene proactively with the right message and effectively prioritize outreach based on both future risk and opportunity.
Get a truly holistic view of every customer, instantly. Our profiles automatically combine critical internal data (usage metrics, Core & Intelligent Insights, predictive health scores) with automatically enriched external company context sourced directly from the web (like industry, size, funding stage, recent news, and key social/website links). This eliminates most manual research, saves your team valuable time before calls, and provides the complete picture needed to deeply understand account health and tailor engagement effectively for retention and growth.
Bring essential customer intelligence directly into your team’s daily conversations. Configure GrowthCues to send concise daily updates on significant insights, recommendations, churn alerts, or growth opportunities to your chosen Slack channels. Keep everyone informed and enable quicker collaboration on customer actions without needing to constantly check another platform.
